How to Handle Emotionally Challenging Situations at Work

Description

It is hard for us, as humans, not to be emotional. Handling our emotions, particularly negative ones, at work is often seen as a measure of our professionalism. Emotional outbursts at work could be due directly to work-related matters or stressors from our personal lives spilling into our work lives.

The webinar prepares with practical advice for keeping cool and knowing what to say and do to de-escalate the conflict around, preserve work relationships, and get on with the day. It reveals how to handle tense situations and emotionally charged behavior calmly and reasonably because the longer you wait, the harder it will be to pull yourself away from negative thinking.

Here are some ways to manage emotions in the workplace –

• Never let your anger or unhappiness cloud your judgment.
• Apologies for any emotional outburst.
• Deep breathing & relaxation techniques.
• Listen more than you talk.
• Bouncing Back and Moving Forward.

Webinar Highlights:

• The webinar will provide techniques to keep a lid on emotions at the boiling point.
• Maintaining and changing the inner dialogue for outer success.
• Learning to avoid the worst things to say in emotionally charged situations - and what to say instead.
• Defuse defensiveness and gain cooperation with boundary statements with powerful strategies to help others.
• Understanding how to manage conflict and confrontation with tact and finesse.
• Learning powerful language patterns to engage in confrontation without losing your cool or being a doormat.
• The speaker will provide specific words and phrases to use with the exploder, the steamroller, the sniper, and other difficult people.
• Discover how to stand your ground without being obnoxious or pushy.
• Learning how to communicate with specific types of difficult people.
• Building a culture of trust and practicing emotional intelligence skills can allow employees to acknowledge, feel, and express more positive emotions in the workplace.

Why Should You Attend:

We all must deal with negative emotions at work sometimes, and learning how to cope with these feelings is now more critical than ever. After all, negative emotions can spread, and no one wants to be around a person who adds negativity to a group. Attending this webinar, attendees get to Know what causes negative emotions, which types of feelings they face most often, and how to deal with emotionally challenging situations in the workplace effectively.

Who Should Attend:

• Parents
• Supervisors
• Senior Level Executives
• Administrative Personnel